Delete your account

1. Which app is this about?

This page is about Vinage, the wine cellar app for Android, iOS and the web. Vinage is a product of Arnold Ruijter IT (Dutch Chamber of Commerce no. 99478781), based in the Netherlands. Below you can read how to have your Vinage account deleted and what happens to your data afterwards.

2. Delete it yourself in the app

The quickest route is through the app itself. You do not need to contact us.

1. Open Vinage and sign in with the account you want to delete.
2. Go to Settings (in the bottom bar).
3. Scroll down to the red Delete Account button.
4. A dialog appears titled Delete Account? Read the warning.
5. Tap Delete my account to confirm.

Before the deletion starts, the app asks you to confirm it is you: sign in again with Google, enter your password, or open a new sign-in link. That is a security measure, not an error.

3. Request deletion by email

If the app route does not work, or you no longer have access to your account, send a request to support@vinage.app from the email address the account was created with. Put “Delete account” in the subject line. We do not need your password or any other details.

We confirm your request and carry it out. If you cannot email us from the account address, we will ask for another way to show that the account is yours.

4. What gets deleted

When your account is deleted, the following is permanently erased:

• Your sign-in details and profile (name, email address, subscription status).
• Your wishlist.
• Your tastings and tasting notes.
• Your taste profile and preferences.
• Your shared cellar, if you are its last member: all wines, racks, drinking history and label photos, and the invite code. This also applies to a cellar you created, later left, and that nobody is in any more.
• Your membership of a shared cellar that still has other members.
• Your subscription: a paid subscription is cancelled immediately, not at the end of the period.
• All data held on the device itself, including the label photos in local storage.

5. What stays

To be straight with you: not everything disappears automatically. This is what remains, and why:

• A cellar you share. If your cellar still has other members, the wines, racks, drinking history and label photos remain — they belong to them too. Only your membership ends.
• Shared reviews. Your community reviews are kept anonymously, detached from your account.
• Email opt-outs. If you ever unsubscribed from our emails, we keep your address on an opt-out list. We have to: if we erased it, you could start receiving mail again on the next send.
• Payment data at Stripe. Your subscription is cancelled, but the invoices and customer records stay with our payment provider Stripe. We do not delete those; the law requires us to keep invoices.
• Technical error reports. If the app ever recorded an error, a short technical report was stored. It contains no name, email address or account id, so it cannot be traced back to you. Such a report is deleted automatically after 90 days.

6. How long does it take?

If you delete your account in the app, it happens immediately. If you send a request by email, we normally handle it within 5 working days; the law allows us up to one month. For the retention period of financial data, please see our privacy policy.

7. Contact

Questions about deleting your account or about your data: